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Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday". They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media.

No matter how intelligent you are, or how creative or successful, there's still more you to be unleashed on all levels. Plus no matter how "limited" or "challenged" you might think you are, there's a charismatic, confident and far more capable version of you just waiting for an invitation to emerge. This self-discovery adventure has been crafted by a unique mentor to successful people from around the world. Dr Jill Ammon-Wexler, a doctor of psychology and pioneer brain/mind researcher, was among the first to bring practical genius-thinking brain training to the corporate world.

On December 23, 2007, the plane carrying author Kim Klein's only child, Talia, her ex-husband, and her daughter's best friend crashed into the side of a volcano in Panama. Hummingbirds Don't Fly in the Rain chronicles the seven-day, suspense-filled journey that begins the moment Klein receives the phone call announcing her daughter's plane is missing. Klein also shares fascinating details about her relationship with her wealthy ex-husband, her conscious raising of Talia, and the aftermath of the accident once back in the US.

On December 23, 2007, a small private plane carrying author Kim Klein's 13-year-old daughter, Talia, Talia's father and her best friend crashed into the side of a volcano in Panama, killing all on board except the friend. A month after Talia's death, she started to speak from the afterlife. In The Universe Speaks, Talia teaches us that the conversations between the spirit world and those of us in physical bodies are as normal and natural as any conversation between two people.

John Lerma's best-selling book, Into the Light, inspired thousands of readers to discover not only what awaits us as we prepare to make our journey from earth to heaven, but, more importantly, how to achieve heaven on earth.

Heir to the Fae kingdom of Rune, Cenrick traveled to the world of mortals in a quest that could mean his very soul. Human Dee Bishop's life has gone to hell in a hand basket. So when she's told of a conspiracy that threatens a world she doesn't even believe exists, she is skeptical. Until she looks into this dark stranger’s eyes and realizes she can imagine nothing worse than a life without magic.

Fae Prince Alrick of Rune accepts a quest to another time and place with hopes of becoming sole heir to the throne. He must save a Texan beauty whose recent widowing had made it impossible to run her ranch. Little did she know she was being threatened by dark sorcery. Alrick would protect her and fate had brought them together. Fate and Lone Star Magic.

After years apart, the fae Allana returns to Darrick, the mortal whom she left at the altar, in order to save the kingdom of Rune and their love.

It was said that when her people danced, powerful things happened. Thus, when the golden stranger appeared before her, demanding that which he believed she'd stolen, Deirdre was not afraid. She had spent many nights dreaming of this man on his white charger, this errant Faerie prince. He was everything she was not: light where she was dark. He burned like the fiery sun she was forbidden to see, that she longed to feel on her skin, and she wanted him in the same way.

Kenric of Blackstone is tormented. Not entirely human, he cannot live with his past or with that he truly is. When he is needed to help in a battle that could destroy the Earth, it is Megan who gives him strength, Megan whose kisses heal him.... In a strange land and time, it became clear to Megan Potter why she'd been summoned. This wasn't about Faerie prophecies or wizardry, or even a desperate struggle to find her way home. This was a quest to save a man's heart. And for the first time ever, she felt destined to prevail.

Kelyn of Ketura: daughter of a legendary warrior who left the mountains before she was born. Brave. Strong. Tempered by her struggle to survive in the hostile, craggy Keturan mountains. "Find your father, " the local wisewoman tells her. "To find your true self, find the Wolverine." Angered by his abandonment, Kelyn doesn't care about her father - but the lure of adventure in the Out Lands calls to her, and she accepts the challenge. New languages. New weapons. Magic. Witch hunts. The treacheries of civilization. She doesn't know just how much of a challenge it'll be.

Six days after an InStyle-worthy wedding in Los Angeles, Lisa Fineberg Cook left behind her little red Jetta, her manicurist of 10 years, and her very best friend for the land of the rising sun. When her husband accepted a job teaching English in Nagoya, Japan, she imagined exotic weekend getaways, fine sushi dinners, and sake sojourns with glamorous expatriate friends. Instead, she's the only Jewish girl on public transportation, and everyone is staring.

Despite our advancements in science and medicine, death remains one of humananity's most glorious mysteries. A handful of doctors have written books on phenomena such as near-death experiences, but research and data is scarce on pre-death experiences. Because of this lack of information, Dr. John Lerma has devoted his career to compiling anecdotal and scientific research on pre-death hallucinations from the countless terminally-ill patients he lovingly cares for as a doctor and director at The Medical Center of Houston, Texas.

The cursed village of Ewerton, Wisconsin is one of the great "bad places" in weird literature: a town that's just thoroughly bad to the bone - evil and dark and full of human suffering. And now A. R. Morlan returns to the scene of her classic horror novels, The Amulet and Dark Journey, with 25 horrific tales of men and women pushed beyond the limits of endurance. As Ardath Mayhar says: "The horror she evokes is not so much occult as uniquely human. The worst of human traits are her stock in trade. The hints of otherworldly elements are used in just the right proportions to make one shiver."

Tackling a vast and often misconstrued topic, The Weiser Field Guide to Ascension delivers the layman's guide to historical, biblical, and the highly topical implications surrounding the earth shift and changes of 2012, the End Times and our role in all of these. What will happen to my loved ones? Will I have the same memories in the Next Dimension? How can I prepare for the Great Shift? Garrison addresses these natural human concerns with humor and practical suggestions for making the most out of the coming earth changes and our shift into a universal consciousness.

Shamanism is the oldest living path of spirituality. Deatsman's book is a what-is rather than a how-to-practice guide that illuminates Shamanism's core teachings, its healing techniques, it's history and practices around the world, and more

Stan's bankruptcy client, Maureen Thompson, is accused of her husband's murder. Her alleged motive is the proceeds of a large insurance policy on her husband's life that would cure her financial woes. Stan assigns the case to his partner, Paula Waters, who at first is excited about getting a new high-profile murder case but her excitement is soon dampened when she learns this isn't the first of Maureen Thompson's husbands to be hacked to death with an ice pick!

Stan is called home from a Colorado vacation when his client is cornered in a barn by the FBI, allegedly having killed an IRS agent. It looks like a hopeless case as a witness claims to have seen Dusty Thomas standing over the body, shotgun in hand. Dusty, however, insists he is innocent and since he has been a hard-luck client, Stan agrees to defend him. But Stan is soon distracted by the disappearance of his friend and best client, Tex Weller, and must go to Ecuador to try to find him.

In this first episode of the Stan Turner Mysteries, it's the tail end of the Vietnam War, and Stan, forced into the United States Marine Corps by a vicious twist of fate, must leave his wife and family, and report for duty. On his first day of boot camp, he unwittingly befriends a serial killer and soon finds himself on trial for the murder of his drill sergeant. Aided by a pretty nurse who wants him, and a reporter who wants his story, Stan desperately searches for the actual killer to prove his innocence.

As the stock market is taking a nosedive and the nations banking system falls into crisis, Stan is asked by the CIA to help an operative unravel an IRS garnishment and ends up caught in a firefight between the IRS and the CIA. His day grows more complicated still as he receives the surprising news that he has been named executor over the estate of Lottie West, who has died in suspicious circumstances and who--Stan soon discovers--has been hiding priceless art treasures stolen during World War II.