• #172: Marriott – Creating the Future of Hotels

  • Sep 25 2024
  • Durée : 17 min
  • Podcast

#172: Marriott – Creating the Future of Hotels

  • Résumé

  • J.W. Marriott had a gift for seeing what the public needed and made sure to give it to them. Marriott is the epitome of Entrepreneur to Empire. Dave Young: Welcome to The Empire Builders Podcast, teaching business owners the not-so-secret techniques that took famous businesses from mom and pop to major brands. Stephen Semple is a marketing consultant, story collector, and storyteller. I'm Stephen's sidekick and business partner, Dave Young. Before we get into today's episode, a word from our sponsor, which is, it's us, but we're highlighting ads we've written and produced for our clients. Here's one of those. [ASAP Commercial Doors Ad] Dave Young: Welcome to The Empire Builders Podcast. I'm Dave Young, sitting here with Stephen Semple, and we're talking about people that built empires. Empires, sir. Not just a little business, an empire. As usual, Stephen whispered the topic into my ear just as we were counting down to start recording. And the word is Marriott. I guess that's a name, the Marriott, I don't know if it was one guy or a family. I know that it ended up being a bunch of Marriott's involved, but the Marriott hotel chain. Stephen Semple: The Marriott Hotel chain. Marriott Corporation. Dave Young: I'll tell you what I know about them. And this is weird. A Mormon family? Stephen Semple: Yes. Dave Young: And most of the brothers that were involved, maybe in the beginning, but anyway, they were all members of the same college fraternity that I was in. Stephen Semple: Is that right? Dave Young: I didn't know them, but that was the talk about them, "They're these BYU Sigma Chi's from Utah." Stephen Semple: And John Willard Marriott and his wife Alice, very devout Mormons and part of the origin of the Marriott chain actually starts with them doing a mission in New England. Dave Young: Cool. Anxious to hear the story. Stephen Semple: It started in March 5th, 1927 by John Willard Marriott, which is part of the reason why one of the Marriott's is the JW. Dave Young: Sure. This goes back way farther than I knew. I think by the time I was aware of them, this was the eighties. Wow. Big history. Stephen Semple: And today they have over 9,000 properties. There's a whole pile of different badges under it. Dave Young: Brands. Stephen Semple: And million and a half rooms, 400,000 employees. They do like 23 billion in revenue. And look, everyone knows the name Marriott. Dave Young: I think it qualifies as an empire. Stephen Semple: I think it does. And it starts with JW traveling to D.C, Washington, D.C after doing a mission in New England. And he experiences this really hot, humid summer, and he thinks to himself, "This city needs more places to buy cool drinks." He returns home to Utah. He finishes his degree at the University of Utah and returns to Washington where he buys an A&W franchise in Columbia Heights. Dave Young: Good idea. He should have invented air conditioning. I think we've talked about. Stephen Semple: That would've been a better idea. Dave Young: I always have to slide in some little weird bit of trivia that I know, but back in the days before air conditioning, the British Foreign Service actually paid people tropical pay when they were stationed in Washington, D.C. Stephen Semple: Wow, because it is so ugly in the summertime. Dave Young: It was dank and humid. Basically it's a city built on a swamp. Stephen Semple: It pretty much is. Dave Young: He buys an A&W franchise in? Stephen Semple: Columbia Heights. It's a suburb of D.C. It's great in the summer. Business is great in summer. Really slow in the winter. Because at the time, A&W did not sell food. They started off, first of all, it's just root beer. Now he gets permission to sell food, but does it under a different name called Hot Shop. Dave Young: Hot Shop. Shop or Shot? Stephen Semple:
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