Gratuit avec l’offre d'essai

Écouter avec l’offre

Aperçu

Écoutez en illimité un large choix de livres audio, créations & podcasts Audible Original et histoires pour enfants.
Recevez 1 crédit audio par mois à échanger contre le titre de votre choix - ce titre vous appartient.
Gratuit avec l'offre d'essai, ensuite 9,95 €/mois. Résiliez à tout moment.

Unlocking the Customer Value Chain

De : Thales S. Teixeira, Greg Piechota
Lu par : Tom Weitzel
Essayer pour 0,00 €

9,95 € par mois après 30 jours. Résiliez à tout moment.

Acheter pour 25,14 €

Acheter pour 25,14 €

Utiliser la carte qui se termine par
En finalisant votre achat, vous acceptez les Conditions d'Utilisation. Veuillez prendre connaissance de notre Politique de Confidentialité et de notre Politique sur la Publicité et les Cookies.

Description

Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge.

As it turns out, there is a pattern to disruption in an industry, whether the disruptor is Uber, Airbnb, or a dozen other start-ups that have shaken up incumbents and threatened the status quo.

For disruptors to pose a threat to an industry, they have to successfully break the link in choosing, purchasing, or consuming a product or service. Upstarts, Teixeira shows, do not attempt to compete with or overtake a reigning incumbent company entirely. Instead, they work to peel away a portion of the consumer decision-making process, the way Birchbox offered women a new way to sample new beauty products from a variety of cosmetics and fragrance companies, without having to go to the Revlon or Estee Lauder store. Zipcar doesn't attempt to compete head-to-head with GM but rather to offer people who need transportation an alternative way to get around, without owning a car themselves, or being responsible for fuel, maintenance, or insurance.

In a penetrating narrative filled with case studies and stories, Teixeira shows us how start-ups successfully disrupt industries - and what industry leaders must do to avoid being disrupted and protect their domain.

Includes a bonus PDF of figures and tables

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2019 Thales S. Teixeira (P)2019 Random House Audio
Les membres Amazon Prime bénéficient automatiquement de 2 livres audio offerts chez Audible.

Vous êtes membre Amazon Prime ?

Bénéficiez automatiquement de 2 livres audio offerts.
Bonne écoute !

    Commentaires

    “Thales Teixeira brings a brilliant and incisive intellect - blending fundamental insights with practical guidance - to the urgent question of digital transformation. In Unlocking the Customer Value Chain, he gives us a road map for winning the right customers, and for keeping them, amidst the vast wreckage of destroyed business models. Fresh, smart, and strategic - a worthy read!” (Jim Collins, author of Good to Great, co-author of Built to Last)

    "No company can succeed today without being customer-centric - agile enough to recognize the weak signals that customers’ expectations are evolving, often in a non-linear fashion and adapt to them. Thales Teixeira provides a fresh perspective and framework for making tough choices about how to compete in today’s competitive environment of digital disruptive." (Professor Linda A. Hill, Harvard Business School, coauthor of Collective Genius)

    “HBS professor Thales Teixeira shows how startups upend the ways in which people shop and buy. The great news is that it is all predictable. In Unlocking the Customer Value Chain, he offers a clear road map to understand how digital disruption takes place - and what companies can do to hold onto their valued customers.” (Niraj Shah, cofounder and CEO of Wayfair)

    Ce que les auditeurs disent de Unlocking the Customer Value Chain

    Moyenne des évaluations utilisateurs. Seuls les utilisateurs ayant écouté le titre peuvent laisser une évaluation.
    Global
    • 4 out of 5 stars
    • 5 étoiles
      1
    • 4 étoiles
      0
    • 3 étoiles
      1
    • 2 étoiles
      0
    • 1 étoile
      0
    Interprétation
    • 4 out of 5 stars
    • 5 étoiles
      1
    • 4 étoiles
      0
    • 3 étoiles
      1
    • 2 étoiles
      0
    • 1 étoile
      0
    Histoire
    • 3.5 out of 5 stars
    • 5 étoiles
      1
    • 4 étoiles
      0
    • 3 étoiles
      0
    • 2 étoiles
      1
    • 1 étoile
      0

    Commentaires - Veuillez sélectionner les onglets ci-dessous pour changer la provenance des commentaires.

    Il n'y a pas encore de critique disponible pour ce titre.