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The Ultimate Sales Book gives you everything you need to succeed in sales and account management. It is a dynamic collection of essential skills covering the topics that will help you make a seismic impact upon your performance - faster than you ever thought possible. If you want to be the best, you have to have the right skillset. From sales strategy and account management to negotiation and customer service, The Ultimate Sales Book is a dynamic collection of tools, techniques and strategies for success.

‘Voices’ whispered to her the gory details of her brother’s death, inserting pictures in her head, naming her as the one to blame. The court condemned the hit-and-run driver, but the trial had never ended for her. There was a jury of malevolent, faceless persecutors who lived in her head, attacking her mind with accusations, ridicule, and abuse. Trying to put a face to them, she only saw birds with sharp talons and curved beaks, their large eyes penetrating her, which was why she now stood motionless.