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Did you know?
Audible Premium membership gives you access to many benefits.Learn more about the Benefits of each membership.
Note: not all memberships are yet available from third-party providers (e.g. Apple memberships on iOS).
For more help, please sign in to your account and contact us using one of the options below.
With the Audible Premium membership you receive one credit per month which allows you to purchase any audiobook from our entire catalogue. In addition, the membership gives you free access to over a thousand Audible Original creations and podcasts, children's audiobooks and selected audiobooks! Stream or download at no extra cost. Enjoy your first trial month free!
Note: not all memberships are yet available from third-party providers (e.g. Apple Subscriptions on iOS).
See Start membership for more information.
There are several types of credits that may be present on your account.
See Lean about credits for more information.
From time to time, a special offer will appear allowing you to purchase additional credits at a reduced price on our site.
See Purchase additional credits for more information.
Audible Premium members have the option to pause their membership for 1 to 3 months, without a reason. The only condition is to have one billed month between two breaks. During a break you will no longer be able to enjoy titles included free with the membership.
See Take a break for more information.
You can switch between membership plans at any time on a monthly basis.
Notes:
If you change and take out an annual membership, the amount will be charged immediately and you will receive all the credits from the annual membership in one go at the time of subscription. Of course, you will also keep the existing credits on your account.
Prices for different membership models, credits and Audible titles may vary depending on where and how you subscribe to the service (e.g. Apple App Store).
See All Audible plans for more information.
Want to know more about what's new in the membership? Discover our page dedicated to titles included free with Premium membership.
See Included in membership for more information.
Select the button below to change your password.
Enter the email address or phone number associated with your Amazon and Audible account, then select
Continue.
See Change my password for more information.
To delete a credit card from the Audible website, visit the
Manage credit cards page in your account.
See Remove a payment method for more information.
To permanently close and delete the data from your Amazon and Audible account, go to the
Close your Amazon account page on the Amazon website.
See Close My Account for more information.
To request a copy of your Audible data, go to the
Request my data page on the Amazon website.
See Request a copy of my data for more information.
To start listening:
- Open the Audible app then tap Library.
- Select a title cover to download it.
- Select the title cover again to start listening.
See Listening to Audible on iOS or Listening to Audible on Android for more information. Happy listening!
Listen to a title on the device of your choice. Visit the
How to listen page to learn more.
See Listening to Audible on other devices for more information. Happy listening!
- Search for your titles by Audiobooks, Podcasts, Collections, Wish List and Authors.
- Organise the titles in your library on the Audible website by date added, length, title or by author.
- Create and manage your Collections.
- Download the PDF file that accompanies some of your titles.
See Your Audible Library for more information.
Try deleting the title from your downloads then downloading it again and starting playback.
If this still doesn't work, see Playback issues for more information and select the device you're using.
For more help, please sign in to your account and contact us using one of the options below.
Do you love audiobooks? So do we! Do you have a question about memberships or need help finding your next listen? We're here for you.
If you have questions about a charge, visit the
Purchase history of your orders and monthly payments on the
My Account Audible page.
See Audible charges for more information.
For more help, please sign in to your account and contact us using one of the options below.
If you can't sign in, call us on:
0800-94-80-12
Please have the 9-digit code available on the Audible charge ready before contacting us, e.g. MB3TM39P0.
Adding or changing a credit card is easy! Visit the
Manage credit cards page on
My Account from the Audible website.
See Manage credit cards for more information.
To view your membership
Monthly payment history, select the button below.
See Your Account Details for more information.
To view the
Purchase history of your orders, select the button below.
See Your Account Details for more information.
To return a title, visit the
Purchase history page on the Audible website. Find the title you want to return in your order list and select
Return under Order details. Follow the on-screen steps then select
Confirm.
See Return a title for more information.
You can purchase titles using a credit card, an Audible coupon or an Audible credit.
See Buy an audiobook for more information and select the device you're using.
To check the status of your refund, visit the
- Refund history page on the Audible website.
See Refund type for more information.
Returns must be made within 365 days of the purchase date. Our returns policy only applies to titles purchased with a credit. If you're having difficulty making a return, contact us using one of the options below. Our teams will be happy to help you.
See the Returns policy for more information.
Cancelling is simple! Note that by cancelling, you lose access to titles included free with the Premium membership but keep titles purchased with a credit or credit card. Select the button below and follow the on-screen instructions to cancel your membership:
See Cancel Membership for more information.
For more help, please sign in to your account and contact us using one of the options below.
*Credits received as part of a Premium membership started on the Audible website will be removed upon cancellation of a membership.*Additional credits purchased on the Audible website will be removed upon cancellation of a membership.*Credits received as part of a membership taken out with a third-party provider (e.g. Apple on iOS) do not expire and remain on your account even after cancellation.*Additional credits purchased via a third-party provider (e.g. Apple on iOS) do not expire and remain on your account even after cancellation.*Did you know? You can pause your Premium membership for 1, 2 or 3 months! See Take a break for more information.
All titles purchased with a credit card, coupon or credit are yours to keep forever as long as you have an Audible/Amazon account.
However, you will lose access to titles included free with the Premium membership.
Audible offers a variety of gift options. You can gift Audible to anyone you want, even if that person already has a membership.
See Gift membership or Gift a title for more information.
Would you like to become a voice for Audible, work with us, submit a manuscript or just share a great idea with us? Discover all available contacts in our Help Centre. See All Audible contacts for more information.
You can browse our Help Centre to find answers to the most frequently asked questions, or contact us using one of the options below.
Need to speak to us? Call us on:
0800-94-80-12
Select the button below to change your password and resolve your sign-in problem:
Need more help signing in? Call us on:
0800-94-80-12
Do you love audiobooks? So do we! Do you have a question about memberships or need help finding your next listen? We're here for you.