In this episode, we sit down with Anthony Colvin, Manager at the renowned Toronto restaurant Kasa Moto, to explore how employee engagement is a key factor in achieving success. Anthony shares his hands-on approach to keeping both staff and customers satisfied and loyal, illustrating the ripple effect of engaged employees on customer service—whether those customers are guests, constituents, patients, or members.

This series follows a year-long exploration of leadership journeys across various industries, where we discussed the future of work, bottom-up leadership, dealing with uncertainty, and effective communication. These conversations revealed a common thread: the crucial role employee engagement plays in meeting organizational goals.

Join us as we continue to bring fresh insights and real-world strategies to help you cultivate a workplace where engagement thrives.

Tune in now and learn how taking care of your employees can ensure they take care of your customers!

----more----Continuing with the theme of engagement, in Episode 10 we focus on effective communications for leaders!

In the realm of leadership, communication stands as the cornerstone of success. Join us in this episode as we delve into the intricate art of effective communication for leaders. From inspiring teams to navigating complex challenges, the ability to convey ideas, visions, and concerns with clarity and impact is paramount.

Through real-world examples and practical tips, this episode equips leaders at all levels with the insights and skills needed to communicate with impact, inspire action, and drive organizational success. Tune in to gain invaluable wisdom and elevate your leadership communication to new heights.

As guests, we welcome back Kevin Quinn and Michael Goldman who share real examples and tools on how you can communicate effectively!

Kevin is Strategic Advisor and Coach for the Trademarked Leadership Podcast. Kevin travels the world seeking the secrets of leadership strength. As a consultant, instructional designer and facilitator, Kevin helps clients learn key skills and breakthrough ideas. Kevin has an MA and MPA degrees from Queen’s U and did his Doctoral studies in Adult Learning at U of T. He is a published author, a ballroom dancer and an arctic explorer.

Michael Goldman is President and owner of Facilitation First Inc. – an organization specializing in the provision and training of professional meeting facilitation services. For the last 30+ years Michael has designed, customized and trained 1000’s of people in the art of facilitation. As a professional facilitator, Michael has worked with public and private organizations around the world helping them to improve alignment, identify key priorities, and achieve consensus by using effective engagement strategies. His clients typically refer to him as the Meeting Doctor – helping folks like yourselves heal from the wounds of poorly managed meetings. Michael has edited several books on facilitative leadership and has written over 30 articles published in prominent North American business magazines.

https://facilitationfirst.com/?gclid=Cj0KCQiAwP6sBhDAARIsAPfK_wb7ggG0wtdDLf_XcTCAr2cYyUd58S7EU74Z_ynhqriZJSYz70_actYaAuqfEALw_wcB

Welcome to Episode 9! Continuing with the overarching theme of Engagement, in this episode we focus on exploring the causes and the impacts of uncertainty in our workplaces.

As guests, we welcome Kevin Quinn and Michael Goldman who share ideas on how to deal with the uncertainty among their team as well as their own feelings about uncertainty using examples and a real-time assessment of a real-life example.

Kevin is Strategic Advisor and Coach for the Trademarked Leadership Podcast. Kevin travels the world seeking the secrets of leadership strength. As a consultant, instructional designer and facilitator, Kevin helps clients learn key skills and breakthrough ideas. Kevin has an MA and MPA degrees from Queen’s U and did his Doctoral studies in Adult Learning at U of T. He is a published author, a ballroom dancer and an arctic explorer.

Michael Goldman is President and owner of Facilitation First Inc. – an organization specializing in the provision and training of professional meeting facilitation services. For the last 30+ years Michael has designed, customized and trained 1000’s of people in the art of facilitation. As a professional facilitator, Michael has worked with public and private organizations around the world helping them to improve alignment, identify key priorities, and achieve consensus by using effective engagement strategies. His clients typically refer to him as the Meeting Doctor – helping folks like yourselves heal from the wounds of poorly managed meetings. Michael has edited several books on facilitative leadership and has written over 30 articles published in prominent North American business magazines.

https://facilitationfirst.com/?gclid=Cj0KCQiAwP6sBhDAARIsAPfK_wb7ggG0wtdDLf_XcTCAr2cYyUd58S7EU74Z_ynhqriZJSYz70_actYaAuqfEALw_wcB