In this episode, we dive into the world of logistics innovation with Bas Smeulders, Founder and now COO of Sendcloud, alongside Paul Vereijken from Levi9. Sendcloud has grown into a leading player in the logistics sector, and Bas shares how he has had to reinvent his role time and again to support the company's growth. From his early days as a founder to his current focus on finance and operational strategy, Bas explains how he keeps a culture of innovation alive at Sendcloud. We also explore the impact of Generative AI on the company, especially in areas like customer support, and discuss the future of AI-driven developments in logistics. This conversation offers an inspiring look into the resilience and adaptability needed for successful leadership in a fast-growing scale-up.

In the conversation with Niek Verdoes from FRISS and Marcel Heiwegen from Levi9, they delve deeper into the challenges of fraud detection and how FRISS's platform helps automate trust within the insurance sector. Niek Verdoes, who progressed from his role as pre-sales manager to Head of Product, discusses how his experience has shaped his customer-centric approach and enables him to address the specific needs of insurers. Generative AI plays a crucial role in supporting case managers by interpreting documents more quickly and comparing inputs for contradictions, thereby increasing efficiency. Additionally, Verdoes touches on the risks of AI in fraud and risk management, particularly the ethical concerns surrounding profiling. FRISS is actively committed to safeguarding ethical boundaries and preventing profiling, with transparency and fairness being central to their AI applications.

In this episode of the podcast, we explore the evolution of Digital Asset Management (DAM) solutions with Peter-Paul Houtman, CTO of Bynder, and Marc van Ogtrop from Levi9. They discuss the rapid pace of technological development and the challenges it brings to DAM platforms. Peter-Paul explains how Bynder fosters innovation through hackathon days, bringing together Bynder employees and external experts to explore and implement new ideas. They also dive into the rise of Generative AI: the opportunities it offers for DAM solutions, as well as the complexities and challenges of integrating it. An inspiring conversation about the future of DAM and the role of technology in creating value for clients.