Win the Customer
70 Simple Rules for Sensational Service
Impossible d'ajouter des articles
Échec de l’élimination de la liste d'envies.
Impossible de suivre le podcast
Impossible de ne plus suivre le podcast
Win the Customer
Acheter pour 18,79 €
Aucun moyen de paiement n'est renseigné par défaut.
Désolés ! Le mode de paiement sélectionné n'est pas autorisé pour cette vente.
-
Lu par :
-
Don Hagen
-
De :
-
Flavio Martins
À propos de cette écoute
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.
Win the Customer cuts right to the chase, giving listeners practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows listeners how to:
- Align the business around a customer service mission
- Make every employee a customer service agent
- Create an environment in which exceptional service experiences can happen
- Humanize customer service, virtually and in person
- Find a way to say yes even when the answer is no
- Ask fewer questions - and provide more answers
- Use words that win customers
- Empower employees to find innovative solutions
- Learn from your critics
- Exploit your customer's pain points but never the customer
- Allow for random acts of wow - they're often the most memorable
- And much more
When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.
©2015 Flavio Martins (P)2015 Gildan Media LLC
Vous êtes membre Amazon Prime ?
Bénéficiez automatiquement de 2 livres audio offerts.Bonne écoute !